From the login screen, click on "If you have forgotten your password, click here." On the Reset Password Page, enter your email address, your user name, or both (both will be required if your email address is associated with more than one account) and then type the Challenge Code that appears into the Confirmation Code field. If the email address and/or user name that you entered match those on your account, a new password will be created and mailed to the email address on record. The reset email contains a link that will automatically log you in. You will have to change your password before you are allowed to access any other page.
If you are unable to provide enough information to uniquely identify the account, contact the program administrator.
Some site administrators block applicant access after the submission deadline.
The icons represent the status of each form:
A green check mark indicates that all of the required fields in a form have been completed.
A yellow check mark indicates that all of the required fields in a form have been completed, but some optional fields are empty. This is only a warning and will not prevent you from submitting your document.
A red X is shown when when at least one required field in a form is empty or contains an invalid entry. Your document cannot be submitted while any of its forms are incomplete. If you hover your mouse over the X, pop-up text will list the reasons that a form is considered incomplete. Depending on the document configuration you may not be able to submit your document until the contact(s) that you provided as a reference or approval authority has completed their form. Refer to the next questions for more information.
Three status indicators will be displayed once you have provided the name and email address of your reference.
Not Notified - the notification email has not been sent. This is not necessarily a problem since the program administrator may have configured email notifications to be sent when a document is submitted.
Failed - an attempt was made to send an email to your reference, but it was returned due to an invalid address. If your document is still in a state that permits editing you can correct the address and an email will be sent to the new address when you save the form; otherwise contact the program administrator and request that the address be changed. In the latter case the program administrator may have to manually send the email.
Notified - the email was delivered to the address provided without error.
Completed - your reference has completed the referral or approval form.
Click on the Support link at the top of the Login or Logout page and fill out the support form. Select "Application Assistance" in the Subject list to direct your question to the program administrator.
Submit Your Support Request
Please check out our FAQ before submitting a request to support. Our most frequently asked questions are addressed in this list and to provide you with the fastest answers.
Our Help Desk is available Monday-Friday between 8:00 AM and 5:00 PM (US Central Time). For most accurate service, contact your organization directly through their Electronic Form Solutions website.